IT helps HR lay foundation for other functionsOn 9 Oct 2001 in Personnel Today Related posts:No related photos. Comments are closed. Previous Article Next Article The Internet and technology will push HR up the pecking order in companies,Vance Kearney, vice-president for EMEA at Oracle, told delegates. He pointed out that no e-business could be effective without HR information,as sales, marketing, procurement and financial departments need the data. HR has a crucial part to play in developing global systems and instandardising and integrating those systems. But Kearney warned HR directors not to get carried away with their role asthe business partner and described the function as a support service likecustomer services or sales. “There is a big myth about HR. It is no different from any other kind ofservice, such as the sales or finance departments, it is just a service to thebusiness, and is not that elaborate,” he said. “We hire people, try not to loose them, get the best out them while wecan and while we have them.” Kearney said HR directors should follow other support functions in their useof technology. “Customer services and sales are being revolutionised by the Internet,bringing better data, service, happier customers with lower staff numbers. HRdirectors asking “what is next?” should be looking at these sales andservice departments.” Oracle’s experience demonstrates the cost and efficiency benefits of theInternet for HR. The company’s customer service call centres have seen a 45 per cent drop inthe number of calls since it introduced self-service assistance via theInternet.